A munkakör leírása
Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Do you love solving business problems with technology? Are you passionate about enabling Clinical Operations to make Life Sciences organizations more productive and efficient?
Veeva Systems is looking for driven, self-motivated Senior Consultants with exposure to advising and implementing software solutions to help customers optimize their clinical operations in the cloud. Veeva Vault Clinical Suite is the only unified suite of applications (eTMF, CTMS, SSU, Payments) for clinical trial management from site selection to study archival, completely adapted for Pharmaceutical, Medical Device, Research Organizations, and Diagnostics Companies of all sizes.
As a Senior Consultant in our Clinical Post-Implementation Services team, you will be responsible for :Understanding customers’ challenges, business model, and compliance needs.Translating requirements into solution design and planning the delivery of innovative customer releases adjusted to product updates.Change the culture of traditional software releases and maintenance by driving the release management process.Leading customers’ post-implementation maintenance and improvement streams working across QA, IT, and Business teams.Understanding of industry best practices and being able to lead the customers to adopt them.Mentoring other team members. As a Senior Consultant, you will actively collaborate across Veeva, contributing ideas, enhancing our delivery model, and working closely with our product management team to meet the evolving needs of the industry. This is a full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.
What You'll Do Analyze customer requirements and support solution design and architecture of trial sponsors or contract research organizations (CRO) in Vault Clinical (e.g.: eTMF, CTMS, SSU, Payments, etc.). Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality. Work with customers and contribute to system design workstreams (e.g.: requirements gathering, configuration, validation, migration, integration, training). Troubleshoot issues and perform configuration changes in the system. Define the customer’s business deployment plans, key performance indicators, and post-live governance. Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams. Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer. Drive change management methodology at our customers switching from on-premise to SaaS solutions. Mentor project team members and junior consultants.
Requirements 8+ years experience in implementing, supporting, or administering core business and IT operations-related technology solution(s), In-depth knowledge of Clinical Operations processes; including ICH-GCP guidelines, Study document development, Data Management Plan, Feasibility & Site Selection, Qualification and Initiation processes, Patient recruitment, Site Monitoring, and Close-out visits, Study Archival procedures. Proven track record leading implementation and/or maintenance tracks as a consultant, business analyst, or IT lead and/or business sponsor. Influential experience in leading teams through hard decisions and negotiating compromises Experience in working in a Consulting and/or Customer facing role, and managing customer expectations Excellent verbal and written communication skills in English Proven ability to work independently in a dynamic environment, comprehending and translating business requirements, and creating corresponding solutions designs University degree or equivalent relevant experience
Nice to Have Knowledge and applicable work experience in the Life Sciences industry in the Clinical (MedTech, Pharma, Biotech), Healthcare, or Pharmacovigilance spaces. Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection, and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore, and eReg, NextDocs, Documentum, SharePoint or other technologies used in the management of clinical studies. Knowledge of Software Validation processes and requirements Project management experience Execution experience with Agile methodology and/or ACP Certification Experience in service delivery management and/or systems implementation Proficiency in additional European language(s)
Perks & Benefits Allocations for continuous learning & development Health & wellness programs