A munkakör leírása
Your Team responsibilities
MSCI Global Index Client Service is the primary point of contact for clients and users of MSCI Index products and serves as the key link to MSCI's Global Research and Index operations. The team members are responsible for directly responding to a wide variety of methodology, usage, interpretational and technical questions on MSCI benchmark products.
The MSCI Index Client Service team is composed of experienced financial professionals that provide first tier support for our institutional, dominantly financial institutional clients around the world. Globally the Index Client Service group is present in the following locations: San Francisco, Monterrey, New York, London, Budapest, Mumbai, Shanghai and Manila.
What we will offer you: Depending on your location of your role, you can expect … Competitive fixed and variable compensation, holiday/vacation allowance & retirement savings plans/pensions Employee Resource Groups to support you in and out of the office A wide range of benefits including – healthcare, dental plans, risk insurances and (location dependent) - cycletowork schemes, gym benefits, retail discounts, A purposeful approach to Wellbeing including training, support networks, membership to wellness platforms and vendors, and active local office communities A specific and deliberate planning to the physical offices in which we work, and support for everyone spending periods of time working remotely or at home. This approach mirrors our commitment to transparency and sustainability and puts the safety and wellness of our employees at the center of all we do. We aim to provide productive and sustainable work environments and technology that encourages collaboration, creativity and innovation.
Your key responsibilities Gain a deep understanding of MSCI index construction methodologies This includes remaining up to date with ongoing enhancements as well as new products as necessary. Able to master MSCI Index tools, applications and an usage of MSCI data Directly assist global clients via phone and email by answering detailed questions on our products and methodology, including Index construction, rebalancing and corporate event methodologies for our standard and customized indexes Providing trainings on the usage of our products, tools and applications Assisting clients with the ongoing usage of our products, data requests Working with internal departments to ensure all clients requests/inquiries are managed appropriately Conduct remote and on-site service reviews with clients on a regular basis Act as a liaison and source of feedback directly to Sales, Research, Product Management, Finance and Product Delivery groups. Ensuring current clients are aware of important changes and developments to the MSCI indexes Taking ownership of various initiatives that are aiming to improve the client experience and the efficiency of our processes Perform any other tasks as assigned by line manager
Your skills and experience that will help you excel Strong Numerate bachelor’s degree in Economics or Finance 2 years experience in client relationship management CFA is a plus Fluency in English, another European language is an advantage Excellent communication and presentation skills with the ability to clearly communicate complicated concepts or methodologies verbally and in writing to a wide variety of audiences Good understanding of capital markets and investment products and keen interest in understanding the latest developments in the financial markets Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines
How we’ll support you Coaching and support from experts in your team A performance and growth-oriented culture and values Opportunities for continuous learning to aid progression Goal based objectives and development plans Transparent performance-based compensation schemes Employee resource groups such as the Women’s Leadership Forum, MSCIPRIDE, Black Leadership Network and Eco-Groups.
About MSCI and our teams:
MSCI is a market leader in Global Indexes, Smart Beta, ESG and Risk Management, and is at the forefront of the secular trends dominating the financial services landscape today. We are committed to the future sustainability and transparency of the financial markets. We create innovative products and services that allow our clients to make more informed investment decisions, and we provide investors with critical performance measurement and risk management data and analytics.
Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.
MSCI is committed to developing a culture and workforce that reflects the clients and communities in which we operate. Increasing our diversity expands our talent pool which helps to accelerate innovation in all we do. We especially encourage members of historically underrepresented groups to apply, including women, ethnic minorities and those in the LGBTQ community.